Privacy Policy

1. Introduction

Welcome to SolaraCyber ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://cs.solara.my/ (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, company name
• Business Information: Industry, company size, security posture
• Communication Data: Messages, inquiries, and other communications you send to us

2.2 Information We Collect Automatically

When you visit our Service, we automatically collect certain information about your device and how you interact with our Service, including:

• Technical Data: IP address, browser type and version, operating system, device type
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
• Location Data: Country and city (derived from IP address)
• Marketing Data: UTM parameters (source, medium, campaign, term, content) for tracking marketing campaigns

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use the following types of cookies:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how visitors interact with our Service (e.g., Google Analytics)
• Consent Cookies: Remember your cookie preferences

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Our Services: Process your inquiries, respond to your requests, and provide customer support
• To Improve Our Service: Analyze usage patterns, improve website functionality, and enhance user experience
• To Communicate: Send you updates, newsletters, marketing communications (with your consent), and respond to your inquiries
• To Analyze and Track: Monitor and analyze trends, usage, and activities to improve our Service and marketing effectiveness
• To Ensure Security: Detect, prevent, and address technical issues, fraud, and security threats
• To Comply with Legal Obligations: Meet legal requirements and respond to legal requests

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal bases:

• Consent: You have given us consent to process your personal information for specific purposes
• Contractual Necessity: Processing is necessary to perform a contract with you or take steps at your request
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our Service and security
• Legal Obligations: Processing is necessary to comply with legal obligations

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as:
• Email service providers (for sending emails)
• Analytics providers (e.g., Google Analytics)
• Hosting and cloud storage providers
• Security and fraud prevention services
• Legal Requirements: We may disclose information if required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share information with your explicit consent

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally, we retain:

• Form Submissions: 365 days, unless you request earlier deletion
• Analytics Data: 365 days, or as configured in our analytics tools
• Legal Records: As required by applicable laws and regulations

After the retention period, we will securely delete or anonymize your personal information.

7. Your Rights (GDPR)

If you are located in the EEA, you have the following rights regarding your personal information:

• Right to Access: Request access to your personal information
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information ("right to be forgotten")
• Right to Restrict Processing: Request restriction of processing of your personal information
• Right to Data Portability: Request transfer of your personal information to another service provider
• Right to Object: Object to processing of your personal information for certain purposes
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise these rights, please contact us using our contact form. We will respond to your request within one month.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure hosting and infrastructure
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

9. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

We use the following third-party services:

• Google Analytics: Web analytics service. For more information, please visit Google's Privacy Policy.
• Google reCAPTCHA: Fraud prevention service. For more information, please visit Google's Privacy Policy.
• Email Service Providers: For sending transactional and marketing emails

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your personal information receives an adequate level of protection.

If you are located in the EEA, we ensure that transfers of your personal information to countries outside the EEA are subject to appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Material changes to this Privacy Policy will be communicated through prominent notices on our website or via email.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using our contact form.

Website: https://cs.solara.my/

For data protection inquiries, please mention "Privacy Policy" in your message.

14. Consent

By using our Service, you consent to this Privacy Policy and agree to its terms. If you do not agree with this Privacy Policy, please do not use our Service.